Best Remote Video Support Software in 2025: Top Tools for Fast Assistance

When you are trying to assist a team member or customer, do you think it would be great if you could just teleport straight to their device and fix the issue right on the spot? Though teleportation might still be a thing of science fiction, remote video support software is probably the next big thing.

Remote video support tools can be used to see what someone else is viewing on their device, share your screen with them, and, even take control of their device to help resolve issues. This helps organizations to provide live video support without being physically present in the same location.

Let's look at a few of the best remote video support software in 2025. Whether you're a small business or a part of an organization, these tools can help you deliver fast, effective support and keep your customers happy.

1. TeamViewer 

TeamViewer is one of the top choices for a remote support tool and rightly so. It gives your support team the ability to connect to any device they want, whether that be a desktop, a tablet, or even a smartphone. One of the most important benefits of TeamViewer is that it allows multiple people to connect to a single shared session for more complicated issues that need collaboration to resolve.

Another great feature is session recording, which lets you review past support sessions. This is useful for training new agents or keeping records for future reference. TeamViewer also supports file sharing and unattended access, meaning you can access devices even when the user isn’t around.

Key Features:

• Remote access and control
• Screen sharing
• Video conferencing support
• Unattended access
• File transfer
• Session recording

2. Cobrowse.io

Cobrowse.io specializes in co-browsing, which means your support agents can see exactly what the customer is seeing in real time. This is especially helpful when your customer is stuck or confused about something on their screen. Agents can also annotate the screen by adding notes or highlighting key areas to guide customers more easily.

In some cases, where the problem cannot be resolved agents can temporarily take control of the customer’s device. Cobrowse.IO even allows agents to switch to presentation mode with features allowing them to share their own screen to guide the customer through specific steps.

Key Features:

• Remote access and control
• Screen sharing
• File transfer
• Session recording
• Annotation tools

3. GoTo Resolve 

GoTo Resolve is a cloud-based remote support software ideal for IT teams. It lets agents access desktops and mobile devices, making it versatile for any kind of support needed. One of its most notable features is unattended access, meaning agents can have access to devices and take control even if the customer is not there to approve it.

Several agents may also work in the same session, and it is ideal in solving complex problems. GoTo Resolve also supports session recording, allowing you to keep track of what was done during each support call.

Key Features:

• Remote access and control
• Screen sharing
• Unattended access
• File transfer
• Session recording
• Multi-agent collaboration

4. Zoho Assist 

Zoho Assist is another good option for remote support as it works on multiple devices including desktops, laptops, and mobile phones. One interesting aspect of Zoho Assist as a remote support tool is the ability to annotate a customer's screen while in a remote session, which lets agents indicate what needs attention.

Additionally, Zoho Assist enables video calling as part of a support session which is useful to clarify instructions as well as speed up the support process. It supports unattended access that enables your team to resolve customer issues even in the absence of the customer. The software also allows you to share files up to 2GB, which is helpful for moving large files in the course of resolving an issue.

Key Features:

• Remote access and control
• Screen sharing
• Video conferencing support
• Unattended access
• File transfer (up to 2GB)
• Session recording
• Annotation tools

5. Blitzz 

Blitzz is another video support solution that allows agents to guide customers using live video calls. This feature is great for tasks like equipment inspections or other situations where you need to see exactly what the customer is seeing in order to help.

Blitzz supports co-browsing capabilities in addition to tovideo calls, so agents can view the customer’s screen in real time and assist in navigating through any problems. They can also annotate the screen or even record the session for later reference.

Key Features:

• Screen sharing
• Video conferencing support
• Call recording
• Annotation tools

How to Choose the Right Remote Video Support Software

When you’re choosing a remote video support solution for your business, there are a few things you need to consider:

1. Security

Accessing a device that belongs to someone else comes with its own risk, and security needs to be a primary concern. You don't want to risk the exposure of private information and data. Choose the software you are going to use carefully to make sure it has strong encryption and security protocols to protect both you and your customers.

2. Ease of Setup

Time is money, so you want a solution that is easy to implement and does not take a lot of technical knowledge. You should look for tools that integrate well into your existing systems, so you do not waste time with complicated installations.

3. Bandwidth Efficiency

Remote support software needs to manage a large amount of data without lag. Whether you are doing a live video support session or sharing files, the software should run without delays or buffering. You can choose software that works on efficient bandwidth, so you get smoother performance.

4. Integration

The software you choose must integrate with your existing systems such as your help desk software or ticketing system. You need to make sure that the software you choose can easily fit into your current workflow to save you time and hassle.

Final Thoughts

The right remote video support software can significantly impact the efficiency with which customer problems are addressed. Whether you are looking for live video support, co-browsing capabilities, or the ability to remotely access devices, there are many options available in 2025.

When you pick the right tool, you can improve your team's efficiency, delight your customers, and resolve problems faster than ever before. So what software is the best fit for your business? The choice is yours!

Frequently Asked Questions (FAQs) 

1. What is remote video support software?
Remote video support software lets you help customers or employees by viewing and controlling their devices via video calls and screen sharing.

2. How does video support help customer service?
Video support allows agents to see exactly what the customer is facing, making it easier to troubleshoot and provide quick solutions.

3. Can I use remote support software on mobile devices?
Yes, many remote support tools, like TeamViewer and Zoho Assist, work on both desktops and mobile devices for flexible support.

4. Is remote support software secure?
Most remote support software includes strong security features like encryption to ensure safe access to customer devices.

5. Do I need technical knowledge to set up remote support software?
Most remote support tools are easy to set up, with simple installation steps and integrations, no technical expertise needed.