Call Louder Refund Policy

At Call Louder, we strive to deliver excellent service and ensure customer satisfaction. Our refund policy outlines the terms under which customers can request refunds for our support plans. We have structured our services into three primary categories—Monthly Plans, Yearly Plans, and One-Time Fixes—each with specific refund terms and conditions.

1. One-Time Fixes

Our one-time fix service is designed to resolve a single issue promptly and effectively. We offer the following refund terms for this plan:

  • 15-Day Grace Period : If the same issue reoccurs within 15 days of the fix, customers can contact us for a free resolution or a full refund.
  • Full Refund Guarantee : A full refund will be processed upon the customer’s request if we fail to fix the issue or if the issue reoccurs within the 15-day grace period.
  • Customer Satisfaction Commitment : If a customer is unsatisfied with the fix for any reason, they can request a resolution or refund during the 15-day grace period.

2. Monthly Plans

The monthly plan is a pay-as-you-go service, priced at $19.99 per month, designed for customers seeking continuous support without long-term commitments.

  • Refund Terms : Refunds will not be issued for the monthly plan unless we fail to resolve the customer’s issue.
  • Service Guarantee : If we are unable to fix the issue, customers can request a full refund for that month’s payment.
  • Non-Refundable Payments : Payments made for resolved issues or if the customer discontinues service mid-month are non-refundable.

3. Yearly Plans

Our yearly plan offers comprehensive support for a full year with flexible refund terms based on the number of services rendered.

  • Refund Eligibility : Customers can request a refund if they are unsatisfied with the service or if we fail to resolve an issue.
  • Refund Calculation : Refunds will be adjusted based on the number of issues resolved during the year. For each issue serviced, $19.99 will be deducted from the total refund amount.
  • Full-Service Satisfaction : If we fail to fix any reported issue, the customer will be eligible for a full refund minus any adjustments for resolved issues as stated above.
  • Pro-Rated Refunds : If the customer opts for a refund midway through the yearly plan, the refund will be calculated based on unused months and any services rendered at $19.99 per service.

4. General Refund Guidelines

  • Refund Processing Time: : Refunds will be processed within 7–10 business days from the date of approval.
  • Request Method : Customers can submit refund requests via email or by contacting our support team.
  • Verification : Customers must provide proof of payment and relevant service details to process the refund request.
  • Exceptional Circumstances : In cases where external factors (e.g., customer’s hardware issues) prevent resolution, refunds may be issued at our discretion.

5. Exclusions

  • No Refunds for Resolved Issues : Refunds are not provided if the issue was resolved successfully and to the customer's satisfaction.
  • Non-Compliance : Refunds may not be issued if customers fail to cooperate with our support team or provide necessary access/information for resolution.
  • Grace Period Limitations : For one-time fixes, refund requests made after the 15-day grace period are not eligible.
  • Exceptional Circumstances : In cases where external factors (e.g., customer’s hardware issues) prevent resolution, refunds may be issued at our discretion.

Contact for Refund Requests

To initiate a refund request, please reach out to our customer support team:

We value our customers and aim to provide a fair and transparent refund policy to ensure the best experience with CallLouder. If you have any concerns or feedback about our services, feel free to contact us.

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