Privacy Policy

This website is designed for users in the United States, and any information you submit through it may be collected, stored, and processed in the U.S.

This Privacy Policy (“Policy”) explains how Call Louder and its affiliates (“we,” “us,” or “our”) collect, use, share, store, and protect your personal information. It also outlines your rights and choices regarding your data. This Policy applies to all personal information we collect from you during your interactions with us, including the following activities:

Please note, this Policy is specific to data collected via Call Louder’s services and platforms. It does not apply to independently operated third-party locations or services. If you have concerns regarding how your information is handled by an independent service, please contact them directly.

Types of Information We Collect

Below are examples of the types of information we collect from you and how we use that information:

We may also collect additional information from public sources, affiliates, third parties, or business partners. Payment transactions are processed securely by third-party vendors, ensuring that Call Louder does not directly access sensitive financial data.

Context	Types of Data	Primary Purpose for Collection and Use
Account Registration	Name, contact information, and account activity data.	To provide account functionalities, verify identity, and comply with legal requirements.
Client Information	Name and contact details of clients and their employees.	To communicate regarding services, projects, and billing.
Commercial Information	Payment history, purchase records, transactions, and banking information.	To process orders, manage accounts, and ensure legal compliance.
Cookies & Tracking	Data from cookies and other tracking technologies.	To enhance website functionality and improve user experience.
Demographic Information	Details like age or location.	To better understand users and personalize services.
Location Data	GPS, Wi-Fi, or cellular location from devices.	To provide location-based services and improve user experiences.
Email Activity	Information on email interactions, such as opens and link clicks.	To improve communications and understand engagement.
Employment Applications	Data provided in job applications, including work history.	To evaluate candidates for employment opportunities.
Feedback/Support	Name, email, and content of feedback or support requests.	To address feedback and resolve support issues.
Mailing List	Email or postal address for subscription to communications.	To share updates and promotions about products and services.
Mobile Data	Unique device identifiers and related browsing data.	To analyze user behavior and tailor services for mobile or desktop users.
Order Placement	Name, contact, and payment details when placing orders.	To process transactions and deliver services.
Promotions	Data provided during co-branded promotions or partner activities.	To manage and fulfill promotions.
Surveys	Responses to surveys conducted directly or by third parties.	To gather insights and improve services.
Sweepstakes or Contests	Contact and participation details for giveaways.	To manage sweepstakes and comply with legal obligations.
Website Interactions	Clicks, form entries, and device/browser information.	To enhance website functionality and prevent fraud.
Web Logs	Technical data like browser type, IP address, and referring URLs.	To monitor site performance and secure networks.

2. How We Use Your Information

In addition to the purposes described above, we may use your information in the following ways:

To Provide and Maintain Services:

We use your personal information to deliver our services effectively. If a third party is involved in performing these services, we share only the necessary information with them to fulfill the task.

Franchise Opportunities:

Your personal information may be used to inform you about franchise opportunities. If a third party facilitates these services or provides related information, the relevant data may be shared accordingly.

Customer Support and Inquiries:

When you contact us with questions, feedback, or issues, we use the information you provide to respond and resolve your concerns. Without this information, it would be impossible to address your inquiries.

Marketing and Promotions:

We may send newsletters or promotional materials based on your previous purchases or inquiries, unless you opt out. Instructions for unsubscribing are included in every marketing communication.

Posting Testimonials:

With your consent, we may display testimonials on our website. If you wish to update or remove your testimonial, contact us with your details and the testimonial location.

Enforcing Terms and Agreements:

We process your information to ensure compliance with our terms, investigate prohibited activities, and enforce agreements. This includes monitoring for fraudulent or illicit activities and taking necessary legal actions.

Offering Additional Services:

We may share your information with trusted partners to inform you about services or products that might interest you.

Research and Development:

We analyze collected data to improve our services, detect technical issues, and monitor website usage patterns.

Legitimate Business Purposes:

Your data may be used for internal purposes, such as safeguarding proprietary information, maintaining network security, and conducting audits.

3. Sharing of Information

We limit information sharing to those with legitimate needs, ensuring it aligns with the purposes stated in this policy. We do not sell or trade your personal information for promotional purposes. Here are the specific circumstances under which we share data:

Service Providers:

Third-party vendors perform specific tasks such as service facilitation, analytics, or additional franchise-related activities. These providers access your information solely for the purposes of performing their duties on our behalf.

Corporate Affiliates:

Information may be shared within our organization to deliver services or provide insights about other offerings.

Business Partners:

For co-branded promotions or joint offerings, we may share relevant information. These partners are responsible for adhering to privacy safeguards.

Mergers and Acquisitions:

During business restructuring events, your information may be transferred to ensure continuity of services.

Compliance with Laws:

We may disclose data to comply with legal obligations, protect our rights, or respond to law enforcement or regulatory requests.

Consent-Based Sharing:

Information may be shared for purposes not listed above with your explicit consent.

4. Security Safeguards

We implement stringent physical, technical, and administrative measures to protect your data. However, no security system is infallible, and data transmission over the internet carries inherent risks. Notify us immediately if you suspect a security breach.

5. Retention Policy

We retain personal data only as long as necessary to fulfill the stated purposes, typically no longer than ten years. Data may be retained for legal, dispute resolution, or enforcement purposes as required by law.

6. Your Choices

You may have certain rights regarding your personal information, depending on your jurisdiction. These include:

Right Against Discrimination

We will not discriminate against you for exercising your rights, such as the right to access, delete, or opt out of data sharing.

Right to Access (Right to Know)

You can request the following:

Right to Rectification

You can update or correct inaccurate personal information through your account or by contacting us. Historical information may remain in backup systems as allowed by law.

Right to Deletion

You may request the deletion of personal information we hold about you, subject to exceptions, such as compliance with legal obligations, dispute resolution, or enforcement of agreements.

Right to Opt-Out

You can opt out of having your information shared for targeted advertising. To do so, click the Your Privacy Choices link on our site or contact us directly.

Exercising Your Rights

To exercise these rights, submit a verifiable request via our online form or by calling 877.778.6463. Requests must include sufficient details to verify your identity and describe your request clearly. Verification may require additional details, such as your name and recent service usage. Requests are processed at no charge unless deemed excessive or repetitive, in which case a fee may apply (with prior notice).

Right to Appeal

If your jurisdiction allows, you may appeal decisions about your data requests. Appeals are reviewed by our Legal Department. To appeal, submit a request marked as "Appeal" and include the date and details of your original request.

Authorized Agent

You may appoint an authorized agent to act on your behalf. To do so, provide evidence of the agent's authority and verify your identity. In California, agents representing businesses must also provide proof of state registration.

Do-Not-Track (DNT)

Currently, our websites do not respond to DNT signals due to the lack of an established standard for this mechanism.

7. Notice to Nevada Residents

Nevada residents may direct businesses not to sell personal information collected about them to third parties. If you wish to exercise this right, please contact us.

8. Children’s Privacy

Our services are not intended for individuals under 16. We do not knowingly collect information from children. If we discover such data has been collected without parental consent, we will delete it. Parents or guardians can contact us to address concerns regarding their child’s data.

9. Other Important Information

Here are additional details regarding our privacy practices:

Third-Party Applications and Websites

Our Sites may include links to third-party websites or applications. These external platforms operate independently and are governed by their own privacy policies and data collection practices. We are not responsible for the privacy practices or content of these third-party platforms.

Changes to This Privacy Policy

We reserve the right to modify our privacy policy and practices over time. If we make any changes that significantly impact how your personal information is processed, we will notify you by email, using the address you provided. The privacy policy includes both an effective date (when the current version takes effect) and a last updated date (indicating the most recent substantive updates).

Accessibility

For visually impaired users, this notice is accessible through standard browser audio readers, ensuring inclusivity and ease of access.

10. Contact Information

If you have questions or concerns regarding this privacy notice, please reach out to us:

11. Additional Information for Residents of Certain U.S. States

This section supplements the above privacy information and applies specifically to personal information collected from residents of certain U.S. states, as required by applicable laws.

Notice at Collection

The table below outlines the categories of personal information we have collected and transferred in various contexts over the past 12 months. As this list is comprehensive, it may include types of information collected about individuals other than yourself.

Categories of Personal Information We Collect and Disclose

CallLouder's privacy practices are outlined below, detailing the types of personal information collected, the parties to whom this information is disclosed for business purposes, and cross-context behavioral advertising practices.

Categories of Personal Information and Their Disclosure

For visually impaired users, this notice is accessible through standard browser audio readers, ensuring inclusivity and ease of access.