Privacy Policy

Effective Date: 01-01-2025
Company: Call Louder LLC

At Call Louder LLC ("Call Louder," "we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, communicate with us, or receive our remote computer support services.

By accessing our website or using our services, you consent to this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

• • Personal Details: Name, phone number, email address, and billing information.
• • Technical Information: Device details, operating system, IP address, and diagnostic data.
• • Support Session Data: Information voluntarily shared during remote support (e.g., temporary access, screenshots, error logs).
• • Payment Information: Processed securely through third-party providers; Call Louder does not store your credit card or banking details.
• • Website & Usage Data: Cookies, browser data, and analytics to improve performance.

We do not knowingly collect sensitive personal details such as health or biometric data.

2. How We Use Your Information

We use collected data to:

• • Deliver and improve our remote support services.
• • Process payments and manage billing records.
• • Respond to inquiries and provide customer support.
• • Prevent fraud, ensure security, and enforce our Terms & Conditions.
• • Send important updates about your service.
• • Provide optional marketing or promotional offers (if you have opted in).

3. Sharing of Information

We do not sell or rent your personal data. We only share information in limited cases:

• • Service Providers: Payment processors, IT systems, CRM platforms, or analytics tools.
• • Legal Obligations: When required to comply with law, regulation, or legal requests.
• • Business Transactions: In the event of a merger, acquisition, or reorganization.
• • With Your Consent: If you authorize us to share information for specific purposes.

4. Data Security

• • Remote sessions are initiated only with your explicit consent and end once troubleshooting is complete.
• • We do not permanently store your personal files or passwords unless you explicitly provide them for troubleshooting.
• • We use encryption, secure connections, and trusted third-party processors to protect your data.

5. Data Retention

• • We retain customer records only as long as needed to provide services and comply with legal or tax obligations.
• • Payment records may be stored for up to 1 years to meet accounting requirements.
• • Remote session logs or temporary files are not kept beyond service delivery, except where needed for fraud prevention or legal compliance.

6. Cookies & Tracking

• • Our website uses cookies and analytics to improve user experience.
• • You can disable cookies in your browser, though some features may not function properly.

7. Your Rights

Depending on your location, you may have the right to:

• • Access the personal information we hold about you.
• • Request correction or deletion of your data.
• • Opt out of marketing communications.
• • Request a copy of your data in a portable format.

To exercise these rights, contact us at the details below. We may verify your identity before fulfilling requests.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect information from minors. If we learn we have collected data from a child, we will delete it immediately.

9. Cross-Border Data Transfers

Call Louder LLC operates from both the United States and India. By using our services, you consent to the transfer and processing of your data in these countries, subject to applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised "Effective Date."

11. Contact Us

If you have questions, concerns, or requests about this Privacy Policy, please contact:

Call Louder LLC

• • Email: privacy@calllouder.com
• • Phone: +1 (888) 843-8812
• • Address: 1820 Avenue M, Brooklyn, NY 11230, USA