Service Pricing Terms – Call Louder

At Call Louder, we make it a priority to let our customers know what to expect. This page lays out the service pricing structure and what's included in your support session. We believe in clear communication, fair prices, and honest service, so there are no surprises, just reliable tech support you can depend on.

1. Hourly Rates

• • All our services are charged by the hour, unless we’ve agreed on something different.
• • Each service session has a minimum charge of one hour.
• • Any extra time is billed in hourly blocks.

2. Products & Licenses

• • Our service fees only cover our time and technical expertise.
• • Software, operating system licenses, antivirus programs, or replacement hardware are not included in that fee.
• • Product pricing is detailed separately on the website or billed at current market pricing.

3. Remote And On-Site Service

• • The prices shown apply to remote support sessions.
• • On-site visits (if available) may include an additional travel or service fee, and we will always inform you of this beforehand.

4. Specialized Services

• • Some advanced services like data recovery, operating system rebuilds, Mac repairs, or cybersecurity may take longer or need special tools.
• • We’ll explain what’s involved and confirm any extra costs before starting the work.

5. No Fix, No Pay Guarantee

• • This guarantee applies only to the specific issue you describe when booking the service.
• • If we can’t fix that issue, you won’t be charged.
• • However, if the problem is only partly fixed or new/unrelated issues appear, normal hourly rates will apply.

6. Customer Responsibility

• • Please make sure to backup any important data before we start work.
• • We do our best to protect your files, but Call Louder isn’t responsible for accidental data loss or corruption during repair and/or recovery.

7. Refund Policy

• • All service payments are final and non-refundable once the session is over.
• • Our rates are charged hourly and includes a 15 Day Service Guarantee, so refunds aren’t offered.
• • If the same issue arises within the 15 day period, we will come back and re-do the service free of charge instead of issuing a refund.

8. Transparency & Session Recording

• • Remote support sessions may be recorded to ensure quality and transparency.
• • These recordings are kept confidential and can be shared with you if requested.

9. Scope Limitations

• • Our services include software troubleshooting, performance optimization and basic hardware support.
• • We may refer physical component replacements (e.g., motherboards, screens, batteries) to certified repair partners.

10. Market Conditions

• • Service prices are fixed, however product prices, (e.g., software or parts) may fluctuate depending on the market.
• • We’ll always notify you of the cost prior to you agreeing to buy anything.

11. Third-Party Software & Tools

• • Some services may require special third-party software or licenses (for example, recovery tools or antivirus programs).
• • These are not included in our service fee and will either be billed separately or supplied by you.

12. 15-Day Service Guarantee

• • Call Louder offers a 15-day guarantee for both General and Advanced services.
• • If the same problem arises again within 15 days of your initial service, we’ll fix it again at no charge.
• • The guarantee:
  • • Applies only to the original issue we initially worked on.
  • • Does not cover new or unrelated problems.
  • • Excludes third-party softwares, licenses and hardware
  • • Applies only to the original device serviced